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The Award
Category: Best Hotel Spa in South Africa
Winner: Life Day Spa Cape Town
Background of the Awards
The Les Nouvelles Esthetiques South African Spa Awards is the country’s premier spa awards. Now into its 7th year the awards have grown from strength to strength, boasting the county’s finest spas as winners and finalists.
The annual Les Nouvelles Esthetiques Spa Awards was hosted by Les Nouvelles Esthetiques South Africa in association with Les Nouvelles Esthetiques Paris, on Sunday the 10th July 2011, at the Sandton Sun Hotel, Sandton.
Through the success of the previous awards, the Les Nouvelles Esthetiques Spa Awards increases in its stature each year, providing the South African and International Spa Visitors and Media with a comprehensive choice of award winning spas, and a reliable source of spa information and recommendations, within South Africa.
The Les Nouvelles Esthétiques awards programme encourages the highest standards within the Spa, Health & Wellness Industry. The awards have been designed to stimulate a desire for service excellence among South African Spas in a growing local and international market.
The Les Nouvelles Esthetiques Spa Awards aims to
• Honour excellence regardless of size
• Self-perpetuate ongoing improvement in standards within the industry
• Set benchmarking standards that guide the consumer in making an informed choice amongst the best
• Define indicators of excellence to drive the industry forward in its expansion and development and guide future investors in the industry
What criteria are used for judging “best hotel spa”? (i.e. Great service/professionalism, widest range of services, best products stocked, etc.)
The Spa and Treatments
Building Exterior
Public Areas, including reception and changing areas
Relaxation areas
Dry areas – Gym (if applicable)
Dry Areas – Treatment rooms and equipment, including
Variety of treatments
Wet Areas, including variety of treatments offered
Dining Area and Spa Cuisine
Additional facilities, such as Yoga or Pilates studio
or conference facilities, labyrinth, energy centre, etc
Staff
Staff qualification
Qualifications: SAAHSP, CIDESCO, BABTAC, ITEC
On-Site Training (Unique Concept Spas)
Further studies: For example: Massage courses,
Product Training, Equipment Training
In-house Staff Development & Conference attendance
Marketing
Marketing, including corporate identity
Corporate ID, including consistency of image (10 points)
Website (10 points)
Marketing Plans, including on-line marketing (20 points)
Media Exposure gained (20 points)
Overall impression
How was it judged? (by industry professionals, customer votes or both?)
A panel of 5 judges for 1st stage judging and 2 visiting judges for 2nd phase, has been selected by Les Nouvelles Esthétiques to evaluate all entries. Judges have been selected on the basis of independence of any spa or cosmetic / spa brand, but industry knowledge is essential. Judges will not evaluate entries from spas in which they may have a personal or business relationship. Although all efforts to ensure the judges in stage 1 and 2 are different, it may be required for logistical reasons for a judge to participate in both stage 1 and 2 of the judging process.
The first phase of the evaluation process is a ‘portfolio judging’ process. Judges will examine each individual spa’s portfolio. A list of 4 finalists per category will be determined at the completion of the 1st stage of judging.
The second phase of the evaluation procedure involves the respective judges visiting each of the finalist spas per category.
Other Info
Life Day Spa Cape Town opened its doors in December 2009
Part of the Spas of Distinction Collection
Also awarded the Dermalogica “ Most Progressive Skin Centre” 2010
Facilities include
• 11 Treatment beds
• Rasul Chamber
• Floatation Pool
• Steam Room
• Sauna
• Outdoor Heated Pool
• Sun Deck
• Pool Bar and Cafe
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